@font-face{font-family:"Atkinson Hyperlegible";src:url(/static/fonts/atkinson-hyperlegible-latin-400-normal.woff2) format("woff2");font-weight:400;font-style:normal;font-display:swap}
@font-face{font-family:"Atkinson Hyperlegible";src:url(/static/fonts/atkinson-hyperlegible-latin-700-normal.woff2) format("woff2");font-weight:700;font-style:normal;font-display:swap}
@font-face{font-family:"Atkinson Hyperlegible";src:url(/static/fonts/atkinson-hyperlegible-latin-400-italic.woff2) format("woff2");font-weight:400;font-style:italic;font-display:swap}
:root{
 --veld:#20543e;--veld-deep:#143b2e;--veld-soft:#e4eee8;--veld-mist:#f0f5f1;
 --sun:#f0b000;--olive:#8a6d0b;--note:#fff4cf;--note-line:#efd98a;
 --ink:#1e2420;--ink-2:#4f5a53;--ink-3:#7b867f;--paper:#f4f6f2;--card:#fff;--line:#dfe4dc;--line-2:#eef1ec;
 --bad:#a8321e;--bad-soft:#fbeae6;--good:#1f6b43;--good-soft:#e2f2e8;
 --r-lg:14px;--r:10px;--r-sm:7px;
 --font:"Atkinson Hyperlegible",system-ui,-apple-system,"Segoe UI",sans-serif;
}
*{box-sizing:border-box}
html{-webkit-text-size-adjust:100%}
body{margin:0;background:var(--paper);color:var(--ink);font:15.5px/1.55 var(--font)}
a{color:var(--veld);text-underline-offset:2px}
a:hover{color:var(--veld-deep)}
:focus-visible{outline:3px solid var(--sun);outline-offset:2px;border-radius:4px}
h1{font-size:1.55rem;line-height:1.25;margin:0;letter-spacing:-.01em}
h2{font-size:1.05rem;margin:0 0 10px}
h3{font-size:.95rem;margin:0 0 8px}
p{margin:0 0 10px}
.muted{color:var(--ink-3)}
.small{font-size:13.5px}
.hp{position:absolute;left:-10000px;width:1px;height:1px;overflow:hidden}
.sr{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0)}
svg.i{width:18px;height:18px;flex:none;stroke:currentColor;fill:none;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round;vertical-align:-3px}

/* ---------- forms ---------- */
label{display:block;font-weight:700;font-size:14px;margin:14px 0 5px}
label .hint{font-weight:400;color:var(--ink-3)}
input[type=text],input[type=email],input[type=password],input[type=date],input[type=datetime-local],input[type=month],input[type=search],select,textarea{
 width:100%;padding:9px 11px;border:1px solid #cdd5cc;border-radius:var(--r-sm);font:inherit;font-size:15px;color:var(--ink);background:#fff}
textarea{min-height:110px;resize:vertical}
input:focus,select:focus,textarea:focus{outline:none;border-color:var(--veld);box-shadow:0 0 0 3px rgba(32,84,62,.18)}
input[type=file]{font:inherit;font-size:14px;max-width:100%}
.check{display:flex;gap:9px;align-items:flex-start;font-weight:400;font-size:14px}
.check input{margin-top:4px;accent-color:var(--veld)}
.row{display:grid;grid-template-columns:repeat(auto-fit,minmax(190px,1fr));gap:0 14px}
.btn,button{display:inline-flex;gap:7px;align-items:center;justify-content:center;background:var(--veld);color:#fff;border:1px solid var(--veld);border-radius:var(--r-sm);
 padding:9px 16px;font:inherit;font-weight:700;font-size:14.5px;cursor:pointer;text-decoration:none;line-height:1.2}
.btn:hover,button:hover{background:var(--veld-deep);color:#fff}
.btn.ghost,button.ghost{background:#fff;color:var(--ink);border-color:var(--line)}
.btn.ghost:hover,button.ghost:hover{background:var(--veld-mist);color:var(--ink)}
.actions{margin-top:16px;display:flex;gap:10px;flex-wrap:wrap;align-items:center}
.flash{display:flex;gap:9px;align-items:center;background:var(--good-soft);color:var(--good);padding:10px 14px;border-radius:var(--r);margin-bottom:16px;font-weight:700;font-size:14.5px}
.error{background:var(--bad-soft);color:var(--bad);padding:10px 14px;border-radius:var(--r);margin-bottom:16px;font-weight:700;font-size:14.5px}
.panel{background:var(--card);border:1px solid var(--line);border-radius:var(--r-lg);padding:20px}
.panel + .panel{margin-top:16px}

/* ---------- badges & avatars ---------- */
.badge{display:inline-flex;align-items:center;gap:6px;padding:2px 10px 2px 8px;border-radius:999px;font-size:13px;font-weight:700;white-space:nowrap;background:#eef1ec;color:var(--ink-2)}
.badge::before{content:"";width:7px;height:7px;border-radius:50%;background:currentColor;opacity:.85}
.s-open,.s-requested{background:#e3eefb;color:#1d4f86}
.s-in_progress{background:#fff2d1;color:#7a5600}
.s-waiting{background:#efe6fa;color:#5b2f8f}
.s-closed,.s-done{background:var(--good-soft);color:var(--good)}
.s-rejected{background:#f0f0ee;color:#666}
.type{font-size:12.5px;color:var(--ink-3);font-weight:700}
.av{width:34px;height:34px;border-radius:50%;display:inline-grid;place-items:center;font-size:13px;font-weight:700;flex:none;color:#fff;background:var(--olive)}
.av.sm{width:26px;height:26px;font-size:11px}
.av.us{background:var(--veld)}
.av.c1{background:#8a6d0b}.av.c2{background:#3c6e8f}.av.c3{background:#7b4a8c}.av.c4{background:#a4542e}.av.c5{background:#2e7d6b}

/* ---------- admin shell ---------- */
.shell{display:grid;grid-template-columns:252px minmax(0,1fr);min-height:100vh}
.side{background:var(--veld-deep);color:#d9e5dd;position:sticky;top:0;height:100vh;overflow:auto;display:flex;flex-direction:column;padding:16px 12px}
.brandtile{display:block;background:#fff;border-radius:var(--r);padding:10px 14px 8px;margin:0 4px 6px}
.brandtile img{display:block;width:100%;height:auto}
.brandname{font-size:13px;color:#a9c0b2;margin:0 8px 14px}
.side h4{font-size:12.5px;font-weight:700;color:#8fae9c;margin:18px 10px 6px}
.side a.nav{display:flex;align-items:center;gap:10px;padding:7px 10px;border-radius:var(--r-sm);color:#d9e5dd;text-decoration:none;font-size:14.5px}
.side a.nav:hover{background:rgba(255,255,255,.07);color:#fff}
.side a.nav.on{background:rgba(255,255,255,.11);color:#fff;box-shadow:inset 3px 0 0 var(--sun)}
.side a.nav .n{margin-left:auto;font-size:12.5px;font-weight:700;color:#bcd0c3;background:rgba(255,255,255,.08);border-radius:999px;padding:0 8px;min-width:24px;text-align:center}
.side a.nav.on .n{background:var(--sun);color:var(--veld-deep)}
.side .me{margin-top:auto;padding:14px 10px 2px;border-top:1px solid rgba(255,255,255,.1);display:flex;align-items:center;gap:10px;font-size:14px}
.side .me form{margin-left:auto}
.side .me button{background:none;border:0;color:#bcd0c3;padding:4px}
.side .me button:hover{color:#fff;background:none}
.main{min-width:0;display:flex;flex-direction:column}
.pagehead{background:var(--card);padding:18px 28px 16px;display:flex;gap:16px;align-items:center;flex-wrap:wrap;position:relative}
/* the horizon: a sunrise line borrowed from the logo, the one decorative flourish */
.pagehead::after{content:"";position:absolute;left:0;right:0;bottom:-3px;height:3px;background:linear-gradient(90deg,var(--sun) 0,var(--sun) 18%,var(--olive) 46%,var(--veld) 100%)}
.pagehead .grow{flex:1;min-width:0}
.pagehead .sub{color:var(--ink-3);font-size:14px;margin-top:3px}
.content{padding:24px 28px 60px;min-width:0}
.content.narrow{max-width:780px}

/* ---------- inbox list ---------- */
.toolbar{display:flex;gap:8px;flex-wrap:wrap;align-items:center;margin-bottom:14px}
.seg{display:inline-flex;background:#e9ede7;border-radius:var(--r-sm);padding:3px;gap:2px;flex-wrap:wrap}
.seg a{padding:5px 12px;border-radius:5px;color:var(--ink-2);text-decoration:none;font-size:14px;font-weight:700}
.seg a.on{background:#fff;color:var(--ink);box-shadow:0 1px 2px rgba(20,59,46,.15)}
.toolbar select,.toolbar input[type=search],.toolbar input[type=month]{width:auto;padding:6px 10px;font-size:14px}
.toolbar input[type=search]{min-width:240px;flex:1}
.toolbar button{padding:7px 14px}
.list{background:var(--card);border:1px solid var(--line);border-radius:var(--r-lg);overflow:hidden}
.list .empty{padding:40px 20px;text-align:center;color:var(--ink-3)}
a.item{display:grid;grid-template-columns:34px minmax(0,1fr) auto auto 70px;gap:14px;align-items:center;padding:13px 18px;border-top:1px solid var(--line-2);color:var(--ink);text-decoration:none}
a.item:first-child{border-top:0}
a.item:hover{background:var(--veld-mist)}
a.item .who{font-size:13.5px;color:var(--ink-3);display:flex;gap:8px;align-items:center;flex-wrap:wrap}
a.item .who b{color:var(--ink-2)}
a.item .title{font-weight:700;margin:1px 0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
a.item .snip{font-size:14px;color:var(--ink-3);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
a.item .when{font-size:13px;color:var(--ink-3);text-align:right;white-space:nowrap}
a.item .assignee{display:flex;align-items:center;gap:6px;font-size:13.5px;color:var(--ink-2);white-space:nowrap}
.listfoot{font-size:13.5px;color:var(--ink-3);margin-top:10px}

/* ---------- ticket / conversation ---------- */
.ticket{display:grid;grid-template-columns:minmax(0,1fr) 330px;align-items:start;gap:0;flex:1}
.convo{min-width:0;display:flex;flex-direction:column;min-height:calc(100vh - 80px)}
.thread{padding:24px 28px 12px;display:flex;flex-direction:column;gap:16px;flex:1}
.msg{display:flex;gap:10px;align-items:flex-end;max-width:88%}
.msg.them{align-self:flex-start}
.msg.us{align-self:flex-end;flex-direction:row-reverse}
.bubble{background:#fff;border:1px solid var(--line);border-radius:16px 16px 16px 5px;padding:11px 15px;min-width:0;overflow-wrap:anywhere}
.msg.us .bubble{background:var(--veld-soft);border-color:#cfe0d5;border-radius:16px 16px 5px 16px}
.mbody{min-width:0}
.msg .meta{font-size:12.5px;color:var(--ink-3);margin-bottom:4px;display:flex;gap:8px;flex-wrap:wrap}
.msg .meta b{color:var(--ink-2)}
.msg.us .meta{justify-content:flex-end}
.msg.note{align-self:stretch;max-width:none}
.msg.note .bubble{background:var(--note);border:1px dashed var(--note-line);border-radius:var(--r)}
.via{display:inline-flex;gap:4px;align-items:center}
.via svg.i{width:14px;height:14px;vertical-align:-2px}
.files{display:flex;flex-wrap:wrap;gap:6px;margin-top:9px}
.files a{display:inline-flex;gap:6px;align-items:center;font-size:13.5px;background:rgba(255,255,255,.75);border:1px solid var(--line);border-radius:999px;padding:3px 10px 3px 8px;text-decoration:none;color:var(--ink-2)}
.files a:hover{border-color:var(--veld);color:var(--veld)}
.files svg.i{width:15px;height:15px}
.request{border:1px solid var(--line);border-radius:var(--r-lg);background:#fff;padding:16px 18px}
.request .meta{font-size:13px;color:var(--ink-3);margin-bottom:10px;display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.request .meta b{color:var(--ink-2);font-size:14px}
.request dl{display:grid;grid-template-columns:170px 1fr;gap:6px 14px;margin:12px 0 0;font-size:14.5px}
.request dt{color:var(--ink-3)}
.request dd{margin:0}
.event{align-self:center;font-size:13px;color:var(--ink-3);background:#eaeee8;border-radius:999px;padding:3px 12px}
.composer{position:sticky;bottom:0;background:linear-gradient(transparent,var(--paper) 16px);padding:10px 28px 18px}
.composer .box{background:#fff;border:1px solid #cdd5cc;border-radius:var(--r-lg);padding:10px 12px 12px;box-shadow:0 6px 18px rgba(20,59,46,.08)}
.composer:has(input.as-note:checked) .box{background:var(--note);border-color:var(--note-line)}
.composer textarea{border:0;padding:6px 4px;min-height:84px;box-shadow:none;background:transparent}
.composer textarea:focus{box-shadow:none}
.modes{display:inline-flex;gap:2px;background:#eef1ec;border-radius:var(--r-sm);padding:3px}
.modes label{margin:0;font-size:13.5px;padding:4px 11px;border-radius:5px;cursor:pointer;color:var(--ink-2)}
.modes input{position:absolute;opacity:0;pointer-events:none}
.modes label:has(input:checked){background:#fff;color:var(--ink);box-shadow:0 1px 2px rgba(20,59,46,.15)}
.modes label:has(input:focus-visible){outline:3px solid var(--sun)}
.composer .bar{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin-top:6px;border-top:1px solid var(--line-2);padding-top:9px}
.composer .bar select{width:auto;padding:6px 9px;font-size:13.5px}
.composer .bar .spacer{flex:1}
.composer .hintline{font-size:12.5px;color:var(--ink-3);margin-top:6px}
.composer .attach{font-size:13px;color:var(--ink-2);display:inline-flex;gap:6px;align-items:center}
.composer .attach input{font-size:12.5px;max-width:210px}
.rail{border-left:1px solid var(--line);background:var(--card);min-height:calc(100vh - 80px);padding:18px 20px 40px;position:sticky;top:0;max-height:100vh;overflow:auto}
.rail section{padding:14px 0;border-top:1px solid var(--line-2)}
.rail section:first-child{border-top:0;padding-top:0}
.rail label{font-size:13px;margin:10px 0 4px;color:var(--ink-2)}
.rail input,.rail select,.rail textarea{font-size:14px;padding:7px 9px}
.rail textarea{min-height:70px}
.rail .kv{display:grid;grid-template-columns:96px 1fr;gap:5px 10px;font-size:14px}
.rail .kv dt{color:var(--ink-3)}
.rail .kv dd{margin:0;overflow-wrap:anywhere}
.rail details summary{cursor:pointer;font-weight:700;font-size:14px;list-style:none;display:flex;justify-content:space-between}
.rail details summary::after{content:"+";color:var(--ink-3)}
.rail details[open] summary::after{content:"–"}
.linkbox{font-size:12.5px;background:var(--veld-mist);border:1px solid var(--line);border-radius:var(--r-sm);padding:7px 9px;overflow-wrap:anywhere;color:var(--ink-2)}

/* ---------- tables (reports, categories) ---------- */
.tablewrap{overflow-x:auto;background:var(--card);border:1px solid var(--line);border-radius:var(--r-lg)}
table{width:100%;border-collapse:collapse}
th,td{text-align:left;padding:9px 14px;border-top:1px solid var(--line-2);vertical-align:top;font-size:14.5px}
thead th{border-top:0;font-size:13px;color:var(--ink-3);background:#f7f9f6}
tbody tr:hover td{background:#fafbf9}
.stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(160px,1fr));gap:12px;margin-bottom:20px}
.stat{background:var(--card);border:1px solid var(--line);border-radius:var(--r-lg);padding:14px 16px}
.stat b{display:block;font-size:1.7rem;line-height:1.1}
.stat span{font-size:13.5px;color:var(--ink-3)}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:16px}
.inline{display:flex;gap:8px;align-items:center}
.inline input{flex:1}
.section{margin-top:26px}

/* ---------- public site ---------- */
.pub{min-height:100vh;display:flex;flex-direction:column}
.pubbar{background:#fff;border-bottom:1px solid var(--line);position:relative}
.pubbar::after{content:"";position:absolute;left:0;right:0;bottom:-3px;height:3px;background:linear-gradient(90deg,var(--sun) 0,var(--sun) 18%,var(--olive) 46%,var(--veld) 100%)}
.pubbar .in{max-width:980px;margin:0 auto;padding:12px 20px;display:flex;align-items:center;gap:22px;flex-wrap:wrap}
.pubbar img{height:46px;width:auto;display:block}
.pubbar .name{font-weight:700;color:var(--ink);text-decoration:none;line-height:1.15}
.pubbar .name span{display:block;font-weight:400;font-size:13px;color:var(--ink-3)}
.pubbar nav{margin-left:auto;display:flex;gap:6px;flex-wrap:wrap}
.pubbar nav a{text-decoration:none;font-weight:700;font-size:14.5px;padding:7px 12px;border-radius:var(--r-sm);color:var(--ink-2)}
.pubbar nav a:hover{background:var(--veld-mist);color:var(--veld)}
.pubmain{max-width:760px;width:100%;margin:0 auto;padding:30px 20px 60px;flex:1}
.pubmain.wide{max-width:980px}
.lede{font-size:17px;color:var(--ink-2);margin:6px 0 22px;max-width:62ch}
.choices{display:grid;grid-template-columns:1fr 1fr;gap:16px;margin-top:22px}
.choice{display:flex;flex-direction:column;background:#fff;border:1px solid var(--line);border-top:5px solid var(--c);border-radius:var(--r-lg);padding:22px 24px 20px;text-decoration:none;color:var(--ink);--c:var(--veld);--c-soft:var(--veld-soft);--c-ink:var(--veld)}
.choice.problem{--c:var(--sun);--c-soft:#fff1c4;--c-ink:#7a5600}
.choice:hover{border-color:var(--c);border-top-color:var(--c);color:var(--ink);box-shadow:0 8px 22px rgba(20,59,46,.10)}
.choice .glyph{width:44px;height:44px;border-radius:50%;display:grid;place-items:center;background:var(--c-soft);color:var(--c-ink)}
.choice .glyph svg.i{width:22px;height:22px}
.choice h2{font-size:1.25rem;margin:14px 0 4px;color:var(--ink)}
.choice .when{font-weight:700;color:var(--c-ink);margin:0 0 12px}
.choice ul{margin:0 0 18px;padding-left:20px;color:var(--ink-2);font-size:15px}
.choice li{margin:3px 0}
.choice .go{margin-top:auto;align-self:flex-start;display:inline-flex;align-items:center;gap:8px;font-weight:700;font-size:15px;padding:9px 16px;border-radius:var(--r-sm);background:var(--veld);color:#fff}
.choice.problem .go{background:var(--sun);color:#2b1f00}
.choice:hover .go{filter:brightness(.94)}
.choose-hint{margin-top:14px;font-size:14.5px;color:var(--ink-3)}
.or-email{margin-top:20px;font-size:15px;color:var(--ink-2)}
.pubfoot{font-size:13px;color:var(--ink-3);text-align:center;padding:20px}
.login{min-height:100vh;display:grid;place-items:center;padding:20px}
.login .panel{width:100%;max-width:400px;padding:28px}
.login img{width:200px;height:auto;display:block;margin:0 auto 18px}
.login h1{text-align:center;font-size:1.3rem;margin-bottom:4px}
.login .sub{text-align:center;color:var(--ink-3);font-size:14px;margin-bottom:6px}
.login button{width:100%;margin-top:18px}

/* ---------- public ticket page ---------- */
.tickethead{display:flex;gap:14px;align-items:flex-start;justify-content:space-between;margin-bottom:14px}
.thread.public{padding:6px 0 0}
.composer.public{position:static;background:none;padding:16px 0 0}
.request.resolved{border-color:#bcd9c6;background:var(--good-soft)}


/* ---------- access forms ---------- */
.accessform h2{font-size:1.1rem;margin:26px 0 4px;padding-top:18px;border-top:1px solid var(--line-2)}
.accessform h2:first-of-type{margin-top:0;padding-top:0;border-top:0}
.fgrid{display:grid;grid-template-columns:1fr 1fr;gap:0 14px}
.fgrid .full{grid-column:1 / -1}
fieldset.choices-set{border:0;margin:14px 0 0;padding:0;min-width:0}
fieldset.choices-set legend{font-weight:700;font-size:14px;margin-bottom:6px;padding:0}
.pick{display:inline-flex;align-items:center;gap:7px;margin:0 6px 6px 0;padding:7px 12px;border:1px solid var(--line);border-radius:999px;font-weight:400;font-size:14.5px;background:#fff;cursor:pointer}
.pick:has(input:checked){border-color:var(--veld);background:var(--veld-soft);color:var(--veld-deep);font-weight:700}
.pick input{accent-color:var(--veld);margin:0}
.check.confirm{margin-top:16px;padding:12px 14px;border:1px solid var(--line);border-radius:var(--r);background:var(--veld-mist);font-size:15px}
.answers{margin-top:14px}
.answers h3{font-size:.95rem;color:var(--veld);margin:0 0 6px}
.answers dl{display:grid;grid-template-columns:220px 1fr;gap:5px 14px;margin:0;font-size:14.5px}
.answers dt{color:var(--ink-3)}
.answers dd{margin:0}
.formtag{display:inline-block;margin:0 0 4px;padding:2px 10px;border-radius:999px;background:var(--veld-soft);color:var(--veld-deep);font-weight:700;font-size:13px}
.rail .office h4{font-size:13px;margin:12px 0 0;color:var(--ink-2)}
.rail .fgrid{grid-template-columns:1fr 1fr;gap:0 10px}
.rail .pick{padding:4px 9px;font-size:13px}
.formslink{margin-top:26px;padding:16px 18px;border:1px dashed var(--line);border-radius:var(--r-lg);background:#fff;font-size:15px;color:var(--ink-2)}

/* ---------- small screens ---------- */
.mobilebar{display:none}
@media (max-width:1100px){.ticket{grid-template-columns:1fr}.rail{border-left:0;border-top:1px solid var(--line);position:static;max-height:none;min-height:0}.convo{min-height:0}}
@media (max-width:860px){
 .shell{grid-template-columns:1fr}
 .side{position:static;height:auto;flex-direction:row;flex-wrap:wrap;align-items:center;gap:4px;padding:10px 12px}
 .brandtile{width:120px;padding:6px 8px;margin:0 6px 0 0}
 .brandname,.side h4{display:none}
 .side .navgroup{display:flex;gap:2px;overflow-x:auto;width:100%;order:3;padding-top:6px}
 .side a.nav{white-space:nowrap;padding:6px 10px;font-size:14px}
 .side a.nav.on{box-shadow:inset 0 -3px 0 var(--sun)}
 .side .me{margin:0 0 0 auto;border:0;padding:0}
 .side .me .who{display:none}
 .pagehead{padding:14px 16px}
 .content{padding:18px 16px 50px}
 .thread{padding:18px 16px 8px}
 .composer{padding:8px 16px 14px;position:static;background:none}
 .msg{max-width:100%}
 a.item{grid-template-columns:30px minmax(0,1fr) auto;gap:10px;padding:12px 14px}
 a.item .assignee,a.item .when{display:none}
 .request dl,.rail .kv{grid-template-columns:1fr}
 .grid2,.choices,.fgrid{grid-template-columns:1fr}
 .answers dl{grid-template-columns:1fr}
 .toolbar input[type=search]{min-width:0;width:100%}
 .pubbar img{height:38px}
}
@media (prefers-reduced-motion:reduce){*{transition:none!important;animation:none!important}}